Norton City Schools

Norton Help Desk

Norton Help Desk Instructions

In order for us to do our best in meeting everyone's technology needs, we appreciate you completing a help desk ticket.


There are a few troubleshooting steps you can try before submitting a ticket that may save you time:

  • Check your cable connections- Is everything still plugged in and connected?
  • Shut down your computer and start it up again.
  • Try a different browser (Firefox, Chrome, Internet Explorer, etc.) 
***For copier and printing issues please look for a Graphic Enterprises sticker on the copier or printer and contact them with the issue and device number which is also on the sticker.  If the printer or copier that you wish to print to is not on your computer, please submit a help desk ticket.
***For student login issues please check with the main office to make sure an AUP has been turned in for the current school year before submitting a ticket.
Your username and password for the help desk system are your email address ( and your network/computer/Gradebook/SPS password. You will get an email confirming that your ticket has been submitted and additional emails as notes are added or it is closed. You can also add notes to tickets you have submitted if you have additional questions